Weekend Incident Response Operator

Resource Data Management Limited in Glasgow is seeking a reliable Incident Team Operator for a part-time Saturday to Monday shift at our Glasgow Head Office. You will handle urgent inquiries, triage calls, and follow procedures to escalate and resolve incidents.

Working within the Monitoring Bureau, you will raise tickets in ActiveFM, manage the client inbox, compile weekly reports, and support clients with timely information while maintaining accuracy and confidentiality.