Weekend Assistant - Charity Shop, Hornsey

The role

We are looking for a Weekend Assistant to join our Hornsey shop team. You will help the shop run smoothly, provide an excellent experience for customers and donors, and support our fundraising targets. This is a responsible role where you will take ownership of the shop on shift, help drive shop performance, and ensure income is maximised while delivering excellent customer service.

About the role

Take responsibility for the safe opening and closing of the shop during your shifts (keyholder duties, with full training provided).

Deliver friendly, inclusive, and professional customer service to everyone visiting or donating.

Play an active role in maximising shop income and sales so the charity can continue delivering its services.

Process donations: sort, quality-check, price, and merchandise stock to maximise sales.

Maintain high standards of cleanliness, presentation, and visual merchandising on the shop floor.

Operate the till, handle cash, and follow agreed procedures.

Support and work alongside volunteers, helping them feel welcomed, valued, and confident.

Help maintain a safe, welcoming, and inclusive environment in line with the charity s policies and values.

About you

Experience in retail, customer service, or a similar role (paid or voluntary).

Confident, friendly, and customer-focused approach.

Reliable and able to take responsibility when on duty.

Organised, with good attention to detail.

A team player, happy to support volunteers.

Physically able to move and handle donations safely.