Waste Supervisor

About the role

Make a Real Impact on Your Community

We're looking for a proactive, motivated Waste Supervisor to help lead the delivery of high quality waste and recycling services across the borough. If you're passionate about operational excellence, take pride in keeping local areas clean, and enjoy motivating frontline teams - this is a great opportunity to step into a role that truly makes a difference for our residents.

The Role

As a Waste Supervisor, you will oversee the day to day operations of household waste, recycling, food waste, bulky waste and trade waste collections. You will lead teams of operatives and drivers, ensuring services are delivered safely, efficiently and to a consistently high standard.

You will be a key point of contact for residents, internal services and partners - helping resolve issues, drive performance, and uphold our commitment to excellent customer experience.

What You'll Be Doing

• Supervising daily waste and recycling operations across the borough
• Leading, motivating and developing a frontline team of around 30 staff (circa 140 total)
• Managing attendance, conduct, training, briefings and toolbox talks
• Monitoring service delivery through inspections, GPS data and feedback
• Allocating staff, routes, vehicles and equipment to maximise service performance
• Responding to missed collections, service requests and resident enquiries
• Ensuring health & safety, statutory standards and 'O' Licence requirements are met
• Supporting route optimisation, operational improvements and service planning
• Maintaining accurate records (timesheets, route changes, deployment data)
• Contributing to recycling initiatives and community engagement
• Supporting emergency responses and occasional out of hours duties

About You

You'll bring leadership, resilience, and a "can do" attitude to a fast paced operational environment. You'll be confident supervising large teams, solving problems on the ground, and delivering strong customer focused services.

Essential Skills & Experience

• Experience supervising a large frontline team (30+)
• Strong understanding of Health & Safety legislation
• Experience working in a resident facing or customer focused service
• Ability to manage performance, resolve issues, and motivate staff
• Good ICT skills, with the ability to use systems to track performance and service data
• Excellent communication skills with a range of audiences
• Full UK driving licence and ability to access sites across the borough

Desirable

• ILM Level 3 or equivalent
• Knowledge of waste services legislation, quality management and 'O' Licence requirements
• Experience coordinating route planning for waste or similar operational services

Why Join Us?

• Play a vital role in supporting frontline services that residents rely on every day
• Work with a committed, supportive management team
• Opportunities to influence service improvements and innovationA role where no two days are the same
• Access to training, development and career progression pathways

Apply Today

If you're ready to lead from the front, deliver high quality services and help keep our borough clean, we'd love to hear from you. Apply now and be part of a team that puts residents first.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work life balance, financial wellbeing, health, and professional development.

Benefits

• Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement - increasing with length of service (for non casual roles).
• Hillingdon Sports & Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes - option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work - Eco friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme - access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefit - Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services - Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24 hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support - Make your daily commute easier with our season ticket loans and free car parking.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a 'per application' basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre employment screening:

• 2 Years of Referencing

Please note:

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.