Warranty Manager

Job Description

Purpose of Role

The Warranty Manager will deal with, and co-ordinate responses to requests for warranty service on new boats delivered.

Key Responsibilities

• Be the first point of contact for calls for warranty service on new yachts.
• Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome.
• Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
• Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
• Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future.
• Utilise 8D and other problem-solving tools to implement solutions to on-going problems.
• Monitor cost of warranty and produce reports as required.
• Occasional out of hours contact to ensure issues are resolved where required.

Requirements

Knowledge

• Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)

Skills

• Excellent IT skills such as MS Word, Excel.

Experience

• Sailing experience
• Experience in yacht manufacturing and systems.

Qualifications

• No specific qualifications required.

Personal Characteristics

• Excellent verbal and written communication, and interpersonal skills as this role is customer facing.
• Ability to build good relationships with customers.
• Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team.
• Self-motivated with the ability to manage and plan multiple activities effectively.
• Methodical approach to work.
• Excellent analytical and problem-solving skills.
• High level of attention to detail.
• Able to work to schedule within a fast-paced environment.

Other Requirements

• Full driving licence
• Ability to travel to different sites / locations.

The successful candidate can be located on the South Coast or Norfolk.

Benefits

• 25 days annual leave p/year
• Employer Pension contribution
• 0800 - 1630 - 5 days
• Death in service
• Cycle to Work scheme
• TELUS Assistance Programme
• Sick pay scheme