Warranty Administrator

We are currently seeking a highly skilled and experienced Warranty Administrator to join a reputable multi-franchise approved commercial vehicle dealership located in Tewkesbury, Gloucestershire.

This is an excellent opportunity to become part of a well-established, family-run business with over 105 years of success.

The Warranty Administrator role offers flexible working arrangements, competitive salary packages, and strong career development prospects.

Benefits of a Warranty Administrator:

• Salary up to £35,000 per annum, dependent on experience
• Flexible working hours: full-time (Monday to Friday, 8:00am-5:00pm) or part-time (minimum 3 days per week) - 28 days annual leave, including bank holidays
• On-site parking
• Ongoing training and development opportunities
• Staff purchase discounts, referral schemes, and well-being programmes
• Long-term career growth within a historic family-run business

Duties of a Warranty Administrator:

• Prepare and submit all warranty claims to manufacturers for payment
• Check and reconcile weekly warranty statements, querying overdue claims or discrepancies
• Ensure accuracy and compliance of all warranty documentation with manufacturer guidelines
• Prepare invoices and warranty claims adhering to departmental standards and claim procedures
• Complete repair order documentation accurately and thoroughly
• Manage policy claims efficiently, ensuring customer reimbursements are correct
• Maintain high standards of control over returned displaced materials to manufacturers
• Reconcile warranty credits and resolve discrepancies promptly
• Assist with general administrative duties within the office environment
• Develop strong working relationships with colleagues and customers

Requirements of a Warranty Administrator:

• Prior experience in warranty administration within the motor trade
• Excellent organisational skills with the ability to prioritise in a demanding environment
• Strong interpersonal skills and the ability to build cooperative relationships
• Knowledge of Kerridge/Keyloop dealer management system is advantageous but not essential
• Attention to detail and a proactive approach to problem-solving This role offers an engaging environment for a dedicated Warranty Administrator seeking stability, progression, and a supportive team.

Our client values reliability, attention to detail, and excellent communication skills.