Warehouse Supervisor (Boucher)

Overview

Fantastic opportunity for a Warehouse Supervisor to join a thriving Food Retail Services / FMCG company (Fantastic company, with multi billion turnover).

This company places immense value on their staff, and is one of the best places for an individual to work in.

This role will be based in Belfast (Boucher).

Salary

Negotiable + Bonus + Additional Fantastic Benefits and Perks & Progression Opportunities

Key Responsibilities

• Plan, organise, and manage daily warehouse operations in line with short- and medium-term plans to ensure all targets are achieved.
• Monitor KPIs and manage daily operational performance, including labour and budget control.
• Work cross-functionally with other departments to ensure operational targets are met.
• Liaise closely with stock control and administration teams to support customer and supplier requirements.
• Maintain clear and effective communication across the supply chain, including email, calls, and meetings.
• Provide operational support across the warehouse as required.

Customer Service

• Deliver consistently high standards of customer service and product quality.
• Monitor, investigate, and reduce customer complaints and claims through corrective actions.
• Maintain service levels during peak and seasonal periods.

People Management

• Motivate and support team members to achieve targets and deadlines.
• Communicate company updates and gather team feedback.
• Support recruitment, onboarding, and development of team members.
• Ensure all employees are trained, competent, and performance-managed effectively.
• Conduct investigations and disciplinary processes in line with company policy.
• Set objectives, monitor performance, and provide regular feedback.
• Complete performance reviews and support individual development plans.
• Maintain accurate training records and ensure team compliance.

What We're Looking For Essential

• Minimum 12 months' experience managing a team in a fast-paced, customer-focused warehouse environment.
• Strong communication, leadership, and customer service skills.
• Excellent organisational, administrative, and problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Commitment to company values.

Desirable

• Experience in retail or foodservice distribution.
• Working knowledge of Warehouse Management Systems (WMS).

For further information on this opportunity, or any other position, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.