Warehouse Operative

Role Purpose

The Warehouse Operative is responsible for supporting the efficient day-to-day operation of the warehouse, ensuring that goods are received, stored, picked, packed, and dispatched accurately and in accordance with company procedures, quality standards, and regulatory requirements.

The role plays a key part in maintaining excellent customer service through the timely and accurate fulfilment of customer orders while ensuring compliance with Good Distribution Practice (GDP), Health & Safety requirements, and Company Quality Management Systems.

Key Responsibilities Warehouse Operations

• Pick, pack, and prepare customer orders accurately and efficiently.
• Ensure customer specific requirements and delivery instructions are adhered to at all times.
• Receive, inspect, and process incoming deliveries.
• Accept and sign for deliveries where authorised.
• Assist with loading and unloading goods.
• Ensure stock is stored correctly and safely within the warehouse.
• Assist with stock takes and inventory counts.
• Investigate and report stock discrepancies.
• Support the accurate booking in and movement of stock within warehouse systems.
• Liaise with Customer Services and other departments to fulfil customer requirements.
• Coordinate with couriers and delivery partners regarding collections and deliveries.
• Track shipments and assist with delivery enquiries when required.
• Prioritise workloads to meet operational deadlines and customer expectations.

Quality, Compliance and Safety

• Ensure all activities associated with wholesaling operations are undertaken in compliance with the Company's Wholesale Distribution Authorisation (WDA(H .
• Comply with Good Distribution Practice (GDP) requirements relating to the storage, handling, and distribution of medicinal products.
• Follow all company Quality Management System (QMS) and Environmental Management System (EMS) procedures.
• Report quality issues, complaints, incidents, or non conformances promptly to the Warehouse Manager and relevant Quality personnel.
• Comply with all Health & Safety policies, procedures, and safe working practices.
• Maintain high standards of housekeeping and cleanliness throughout the warehouse.
• Protect the confidentiality of company, customer, and supplier information.

General Responsibilities

• Support the Warehouse Manager with operational tasks and projects as required.
• Attend training sessions and development activities relevant to the role.
• Contribute to continuous improvement initiatives across warehouse operations.
• Assist with other duties appropriate to the role as reasonably required.

Person Specification Essential Skills and Experience

• Previous warehouse experience.
• Experience of picking and packing orders.
• Good organisational and time management skills.
• Good communication and interpersonal skills.
• Ability to prioritise workload and meet deadlines.
• Basic computer literacy and ability to use warehouse systems.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and accuracy.

Desirable Skills and Experience

• Experience working within a medical device, healthcare, pharmaceutical, or regulated environment.
• Knowledge of Good Distribution Practice (GDP).
• Experience using Sage 200 or other Warehouse Management Systems.
• Understanding of stock control and inventory management processes.

Key Behaviours

• Reliable and dependable.
• Customer focused approach.
• Positive and proactive attitude.
• Flexible and adaptable.
• Strong team player.
• Committed to quality, compliance, and continuous improvement.