Warehouse line Manager

Role Purpose

To plan, direct and coordinate the smooth efficient running of the day-to-day warehouse operational activities.

Role Scope

• Lead, motivate and continually develop the warehouse team by working in a harmonious atmosphere.
• Lead the team by example working in accordance with Company procedures.
• Organise, plan, and manage the day-to-day warehouse operation.
• Ensure company compliance is maintained in line with warehouse legislation.
• Compile requirements for colleagues & operational support including payroll.
• Ensure the safety, health and welfare at work of your employees.
• Liaise with all stakeholders internal and external to manage and maintain a flexible team-based approach.

What you'll be doing Area of Responsibility: Wholesale Bulk Operations Key Activities

• Update team members on company news, initiatives and gain colleague's feedback.
• Assist in the recruitment, onboarding, development of new colleagues as required.
• Ensure all team members are trained and assessed for competency on an ongoing basis.
• Complete all mandatory and assigned training.
• Complete performance reviews for all team members and offer support and guidance on future areas for development.
• Be first line of contact for all people management, including absence, disciplinary and grievance issues as they arise.
• Organise, plan, and manage the day-to-day warehouse operation effectively in line with daily and weekly plans, ensuring targets are met.
• Collaborate cross functionally with the warehouse team to ensure all targets are achieved.
• Provide strong communication with all elements of the supply chain both internal and external.
• Support the wider warehouse operation when necessary.
• Maintain accurate and up to date administration records.
• Develop strong internal and external customer relationships to ensure issues are resolved.
• Support Management in the strategic development plan for the warehouse function.
• Identify operational issues and report to senior management.
• Lead on projects as and when directed.
• Manage end to end processes are completed for all accidents and incidents on I Auditor, complete investigations and cascade the information to higher management as directed.
• Conduct Investigations & Disciplinary interviews/process in line with company policy.

Daily activities

• Safety walks to be completed daily with remedial actions completed as necessary.
• Ensure colleagues complete daily MHE checks and complete paperwork. Weekly checks to be conducted.
• Liaise with bulk team to help manage supplier and customer engagement.
• Adhere to all Company, statutory and Health and Safety obligations.
• Any other duty as and when required for the effective operation of the function of the Site.

Key Activities

• Recruit, retain and motivate all relevant staff within a team-based management culture.
• Encourage 2-way feedback and ideas aimed at improving work practices and involve warehouse and operational support colleagues in solutions to operational problems.
• To follow dignity and respect to work policy.
• Maintaining and further develop a high level of teamwork and morale.
• Attend any relevant training sessions to ensure that you are fully equipped to perform your role effectively and assist in the development of continuous improvement.
• To proactively motivate team members to achieve planned targets and deadlines by providing guidance and encouragement.
• Demonstrate the leadership skills and values holding self and other accountable for meeting and exceeding objectives and maximise the potential of team members to encourage and sponsor talent to ensure succession.
• Communicate clearly and positively to engage colleagues to ensure they understand their role in delivering the brand (business objectives).
• Set team objectives & targets and monitor & feedback on performance on an ongoing basis.

Area of Responsibility: Customer Service

Key Activities

• Demonstrate and promote a "right first time" mindset and cascade this to team members.
• Liaising with customer representatives to promote continued successful partnership and the maintenance of good will towards the company.
• Ensuring excellent levels of service and quality to customers.
• Monitoring and investigation of claims and implementation of appropriate plans to reduce instances of customer complaints and claims.
• Ensuring service continuity at peak seasonal times.
• Balance the requirement of rekeys to increase customer availability with operational effectiveness.

Area of Responsibility: Health & Safety Key Activities

Under the Health and Safety at Work (NI) Order 1978 & Health and Safety at Work Act 1974, managers are responsible for their own health, safety and well-being and that of their staff. General responsibilities include, but are not limited to:

• Ensure the safety, health and welfare at work of your employees.
• Manage and conduct work activities in such a way as to ensure the safety, health and welfare at work of all employees.
• Manage and conduct work activities in such a way as to prevent any improper conduct or behaviour likely to endanger employees.
• Implement the safety, health and welfare measures necessary for protection of employees.

What we're looking for

High level of computer literacy

Experience of managing in a warehousing environment

Excellent communication, people management and customer service skills.

Good organizational, administration and problem-solving skills in a fast-moving environment.

Thorough knowledge of distribution operations including specific processes such as H&S and HACCP etc.

A willingness to support the business by living the Musgrave values

Exposure to LEAN/CI methodology

Analytical experience in interpreting data presented.

Strong degree of PC literacy with an emphasis on accuracy and an extensive knowledge of spreadsheets/databases

Essential Qualifications

Educated to GCSE standard or equivalent- passes at grade C or above (or equivalent) in Mathematics and English.

Advanced working knowledge of the Microsoft suite.

Desirable Qualifications

Experience of managing a team in a fast-moving customer orientated warehouse operation.

Working experience and knowledge of compilation and presentation of KPIs to senior level.

Working experience of review, control and keeping within a set budget.

Warehouse layout/design.

Analytical skills for interpreting operational data.

Advanced spreadsheet/database capability.

What we offer

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.

Innovation Focus: Be part of a company that values forward-thinking solutions.

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.