Warehouse & Customer Services Manager

Warehouse & Customer Service Manager - Portlaoise About The Company

Join a global manufacturing organisation operating from a state-of-the-art facility in Portlaoise. The company is known for its high-quality products, advanced production standards and strong focus on safety and compliance, particularly within chemical and hazardous materials environments.

You will be part of a collaborative, professional team that values continuous improvement, customer focus and operational excellence. The company offers a stable, growth-oriented environment where people are encouraged to develop their skills, share ideas and contribute to ongoing innovation.

The Work

As Warehouse & Customer Service Manager, you will lead day-to-day activities across both warehouse operations and customer service, ensuring safe, efficient and customer-focused performance.

• Lead, coach and develop a team of five colleagues (three in Warehouse, two in Customer Service).
• Oversee all warehouse operations, including inventory management and stock accuracy.
• Ensure safe and compliant handling and storage of chemicals and hazardous materials.
• Manage customer service activities, including order processing, issue resolution and query management.
• Maintain and improve customer relationships, ensuring SLAs are met and service standards are upheld.
• Ensure full compliance with GMP, GDP, safety, regulatory and quality requirements.
• Drive continuous improvement initiatives across warehouse and customer service functions.
• Use ERP systems and KPI reporting to monitor performance and implement corrective actions where needed.
• Collaborate closely with Production, Planning, Quality and Finance to support business goals and smooth operations.

The Person

The ideal candidate is a hands-on leader with a strong background in warehouse operations and customer service within a regulated, hazardous materials environment.

• Essential: Significant experience working with chemicals and hazardous materials in a manufacturing and/or warehouse setting.
• Proven track record managing both warehouse operations and customer service teams.
• Demonstrated people-leadership skills, including coaching, performance management and team development.
• Strong knowledge of inventory control, stock accuracy and warehouse processes.
• Experience working to GMP/GDP standards and within highly regulated environments.
• Understanding or awareness of dangerous goods regulations; exposure to ADR, IMDG, IATA or DGSA is an advantage.
• Experience using ERP systems and managing performance through KPIs.
• Excellent customer and stakeholder management skills with the ability to build strong internal and external relationships.
• Effective communication skills, a collaborative approach and the ability to work cross-functionally.
• Self-motivated, organised and committed to continuous improvement, safety and quality.

The Benefits

In addition to a competitive salary, you will benefit from:

• Working in a modern, state-of-the-art manufacturing facility in Portlaoise.
• Employer pension contribution to support your long-term financial wellbeing.
• Private medical cover.
• 25 days of annual leave to support work-life balance.
• A professional, supportive environment with opportunities to grow your leadership and operational expertise.