Warehouse Administrator

Shift Pattern: Monday to Friday 06:00 - 1400

• Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date.
• Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation.
• Maintain accurate records for inbound, outbound, and returned goods.
• Support shift managers and supervisors with daily operational reporting.
• Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches.
• Investigate and resolve stock discrepancies in line with agreed procedures.
• Assist with cycle counts and full stock takes, including reporting variances.
• Ensure data accuracy to meet customer and audit requirements.
• Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses.
• Provide timely and accurate information to customers in line with service level agreements (SLAs).
• Escalate issues or risks that may impact service or accuracy.
• Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities.
• Ensure all despatch documentation is completed accurately and on time.
• Support proof of delivery (POD) tracking and query resolution.
• Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations.
• Support compliance with Health & Safety, and quality standards.
• Always maintain audit-ready records.
• Accuracy of system data and documentation.
• Timeliness of order and stock updates.
• Stock variance and investigation closure.
• Customer service responsiveness and quality.