Ward Clerk - Neonatal Intensive Care Unit (NICU)

Band 2

Main area Neonatal Services Grade Band 2 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Shift Work - 07.45 - 20.15 including Weekends and Bank Holidays. Full Time or Part Time/Flexible working hours may be considered) Job ref 180-E-CVA102

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division E Town Cambridge Salary £24,465 p.a. pro rata Salary period Yearly Closing 28/11/:59

Job overview

We are looking for a friendly, adaptable and well organised person to join our multi-disciplinary team to work on our busy Neonatal Intensive Care Unit as a Ward Clerk. Well-developed interpersonal skills and the ability to work as part of a team are essential. Previous experience in a hospital environment would be an advantage.

Hours are shift work on a rota basis - 07:45am - 20:15PM including weekends and Bank Holidays.

Main duties of the job

To provide efficient and effective clerical support within the Neonatal Unit.

Be the first point of contact on the ward for staff, patients and visitors either face to face or over the telephone.

Input information onto the EPIC system.

Be responsible for the administrative admission of all babies to the ward.

Filing and sorting patient notes as required ensuring adherence to clinical governance policies and procedures.

Return notes and documents no longer required on the Unit to Medical Records, ensuring that all necessary documentation/filing has been completed.

Emailing or phoning out transfers and discharges as necessary.

Support the ward security by screening visitors to the ward via the ward entry and exit system.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

The advert will close at midnight on 27th November 2025.

Interviews are due to be held on 8th December 2025.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification Qualifications

• Numerate and literate
• Educated to GCSE level or equivalent

Experience

• Customer Service experience
• Previous hospital experience

Knowledge

• Understanding of confidentiality
• Ability to follow procedures and protocols
• Experience of using EPIC data entry

Skills

• Good organisation skills/ability to prioritise
• Ability to work as part of a Team
• Ability to act on own initiative
• Methodical
• Ability to work under pressure

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
• Adaptable and flexible approach to work

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.