Ward Clerk - Health Records B2

The role

To support effective clinical care by delivering an efficient Health Records service within the ward environment. This includes ensuring that patients' health records are accurately administered, properly processed, and always maintained in strict confidence.

The overall aim of the eHealth Directorate is to deliver and maintain a comprehensive, integrated information, technology, and records management strategy, ensuring that the right information is available in the right place at the right time, supporting the highest possible standards of diagnosis, treatment and patient care.

The post holder will provide cover across multiple wards as required. Responsibilities will include welcoming and receiving patients, answering telephone enquiries, booking appointments and maintaining accurate demographic information on the patient management system.

Duration, Location and Working Pattern

Permanent, full time

Shift pattern - Monday, Tuesday, Wednesday & Friday 08 30; Thursday 08 00/30

Base location - Queen Elizabeth University Hospital

Key responsibilities Customer Care

• Greet and direct patients and visitors, ensuring security, safety and infection control procedures are followed.
• Answer ward phone calls and relay messages to the multidisciplinary team.
• Provide condition updates to relatives as instructed by nursing staff.
• Keep reception and waiting areas tidy, including PCs, phones and casenote trolley.

Patient Administration

• Admit, discharge, transfer and pre admit patients on TrakCare.
• Cross check the bed census whiteboard with TrakCare.
• Book and manage outpatient appointments.
• Arrive and discharge clinic patients.
• Organise ambulance transport and interpreter services.
• Track and manage casenotes in TrakCare.
• Prepare admission packs, paper casenotes and documentation.
• Print and restock patient ID labels.
• Liaise with medical staff for results sign off.
• File and scan patient documentation post discharge.
• Email patient information in line with NHSGGC policy.

General Duties

• Photocopy documents and distribute staff and patient mail.
• Monitor stationery levels and place stock and non stock PECOS orders.
• Report faults to Estates and eHealth.
• Manage the deposit and collection of patient belongings with the Hospital Cashier.
• Enter ward nursing shifts into SSTS every four weeks.
• Input ward audit data into the required systems.
• Assist with induction and mentoring of new and rotating staff.
• Attend daily ward huddles when required.
• Promote patient centred care and uphold NHSGGC values of dignity, respect and professionalism.

Knowledge, Training, Qualifications and Experience Required

• Knowledge of in house training relating to processes, procedures, TrakCare and stock ordering, with the expectation of reaching a fully competent level within a specified time period.
• Previous clerical or reception experience.
• Experience working with the general public in a customer service environment.
• Good organisational and communication skills.
• Keyboard skills.
• Proficient use of computer systems.

We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e learning and classroom based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

Equal Opportunity

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Contact

Daniel Cumming, Ward Clerk Supervisor or