Ward & Assessment Unit Clerk

Contact information

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About the role

An exciting permanent position has become available within the Plastic Surgery Department, working on gates 28 and 28C. It's a full time role, where you will work as a Ward and Assessment Unit Clerk, liaising with visitors, patients and staff and providing an efficient administration service and ensuring patient flow is co-ordinated. The department has a positive, enthusiastic and dynamic group of staff who need a like minded individual to join the team.

Main duties

• Communicate with visitors, patients, nursing and medical staff to help ward staff ensure patient care is co-ordinated safely and effectively
• Ensure telephone calls and the front desk enquiries are handled appropriately and communication is effective between all concerned
• Ensure all medical notes are collected, collated, sourced & filed appropriately; including scanning of all assessment unit notes onto PPM
• Ensure the stock levels are managed and supplies are ordered in a timely manner
• Ensure patient flow is co-ordinated within the ward area
• Ensure all relevant follow-up appointments are made for all specialities
• Ensure Trust values and behaviours are adhered to at all times.

Qualifications

• Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience

Experience

• Experience of working with filing systems
• Experience of good customer or patient care
• Work with IT systems
• Previous experience in an administration role within a healthcare setting
• A willingness to learn NHS computer software systems

Knowledge and Awareness

• Confidentiality issues
• Awareness of own limitations

Skills and Abilities

• Proven record of excellent filing and organisational skills
• Keyboard skills
• Develop and maintain positive working relationships
• Demonstrate effective and clear written, verbal and telephone, communication skills
• Work with demanding workloads and prioritise tasks
• Maintain a safe working environment for self and others
• Willingness to take on tasks

Benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Onsite nurseries and childcare salary sacrifice scheme
• Cycle to work scheme
• Home electronics scheme
• Car lease salary sacrifice scheme
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our careers site.