Walterz Supervisor

We are recruiting for a skilled Supervisor to support the management team. The successful candidate will have experience in a fast-paced environment, ensuring the highest standards of food and beverage customer service quality are maintained. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is 'to make every day feel like a holiday'.

Hours:

Likely to be 35 hours per week

Salary:

£14.35 per hour

Role overview

• Ensure the accuracy of the bar floats
• To dispense and serve food and drinks as required
• Ensure excellent front of house service, allocating and supporting team members for efficiency
• Opening and locking up, ensuring closure at the correct times and end of day tasks are complete and documented
• Motivate the team to upsell products, packages and events
• To address any customer complaints in a timely and professional manner

Benefits include:

• Birthday Treat - Additional day annual leave
• Wellness programmes
• Loyalty leave
• Bonus schemes
• One in six weekends without rostered shifts (if applicable) / where possible
• Ongoing training and development
• Refer a friend and Great Ideas schemes
• Use of leisure facilities across the Parks
• Discounted food
• Employee discount off holidays with the Partington Group
• Employee discount at Walterz Entertainment Hub
• Employee discount - Local Attractions Discount Scheme
• Pension scheme

Requirements:

• Proven experience as a Bar Supervisor within the hospitality / entertainment / food and beverage industry.
• Tech confident and able to assist with online bookings and game setup/ malfunctions. Additional training will be provided.
• Able to produce right to work documentation (e.g. passport or birth certificate & NI document)
• Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
• Be aged 18 or over in order to sell alcohol