Waiting List Officer

Waiting List Officer

Closing date is 11 January 2026

We have a long-standing reputation for outstanding clinical care, with our staff's dedication to excellence consistently reflected in top-level performance. As an organisation, we are committed to being an employer of choice-offering superb benefits, prioritising staff wellbeing, and providing access to high-quality education, training, career development, and ongoing support.

NO AGENCIES PLEASE

Main duties of the job

We are delighted to offer an exciting opportunity to join our MSK Waiting List Team as an Elective Admissions Officer. In this key role, you will play an important part in ensuring the smooth and efficient management of elective admissions.

Key Responsibilities:

• Manage specific consultant waiting lists and schedule theatre lists.
• Book theatre sessions and maximise theatre utilisation.
• Arrange pre-assessment appointments and update outcomes.
• Apply for PATs and provide essential administrative support.
• Assist with waiting list validation and review 18-week pathways.
• Support outsourcing of work to the private sector.

About You:

• Strong organisational and time management skills.
• Proficient in IT systems, including MS Excel and Word.
• Excellent communication and interpersonal skills.
• Educated to NVQ Level 3 or equivalent.
• Enthusiastic, motivated, and flexible to meet team needs.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering high-quality patient care through efficient administrative processes.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting edge care (supported by state of the art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

Job responsibilities

• Support the Admissions/Waiting List Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
• Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
• Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.

Person Specification SKILLS

• Excellent organisational skills
• Outstanding communication and interpersonal skills
• Ability to prioritise workload
• High level of accuracy

EXPERIENCE

• Previous relevant experience within the NHS
• Previous experience in waiting list management

QUALIFICATIONS

• NVQ Level 3 or equivalent qualification / knowledge / experience
• ECDL computer qualification or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust