VP of Service Design & Customer Experience

Job Search Place Limited is seeking a Vice President Service Design to lead innovative service design initiatives within the Commercial and Investment Bank. This role will focus on shaping end-to-end customer experiences by leveraging a deep expertise in service design principles.

The ideal candidate will demonstrate ability to coordinate cross-functional teams and deliver exceptional service experiences. Preferred candidates will possess relevant qualifications in design disciplines, experience leading teams, and skills in user research and strategic leadership.