VP, Group Quality & Business Improvement Lead

VP, Group Quality & Business Improvement Lead
London

We are seeking an experienced business improvement professional to be a pivotal addition to the Group office in London, tasked with establishing a quality framework, driving continuous improvement, and supporting strategic change across operating companies.

Key Responsibilities

1. Quality Assurance & Compliance

• Develop and implement group-wide quality policies and frameworks
• Lead internal audits, compliance reviews, and risk-based assessments across subsidiaries
• Ensure quality initiatives are documented, traceable, and audit-ready
• Support subsidiaries in meeting ISO and regulatory requirements

2. Business Process Improvement & Operational Excellence

• Lead cross-functional business process reengineering initiatives
• Drive operational excellence through continuous improvement tools
• Identify and implement cost-saving and performance-enhancing initiatives
• Monitor and follow up on post-review implementation

3. Governance & Reporting

• Deliver structured insights and recommendations to group governance forums and board-level stakeholders
• Support assurance reviews and regulatory compliance audits
• Translate operational observations into clear, governance-aligned reporting

4. Customer Experience & Service Quality

• Introduce mechanisms to capture the voice of internal and external customers
• Analyse feedback to inform product, process, and service improvements
• Work with business units to embed a customer-focused culture

5. Strategic Projects & Transformation

• Apply project management methodologies to support strategic initiative delivery
• Contribute to M&A integration, especially around operational harmonisation and control environment upgrades
• Act as a key resource in business transformation programmes at subsidiary and group levels

6. Collaboration & Influence

• Engage with senior leadership across subsidiaries, including functional heads and quality leads
• Act as a centre-of-excellence resource, mentoring local quality teams
• Promote a culture of continuous improvement, accountability, and risk awareness across the group

Candidate Profile

• Proven track record in quality assurance, operational improvement, or business transformation
• Strong understanding of regulatory frameworks, and internal controls
• Board-level reporting and stakeholder engagement experience
• Experience in financial services
• Ability to operate effectively in a group/holding structure with decentralised business units
• Strong analytical, problem-solving, and communication skills
• Pragmatic and collaborative approach to driving change
• Comfortable with ambiguity and capable of influencing without authority

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