Volunteer Retail Assistant - Shop Support & Customer Service

Be the face of Isabel Hospice in one of our shops, welcoming customers and helping them find items to purchase!

This is a fantastic opportunity to get involved and make a meaningful impact. Our shops play a crucial role in raising funds to support the essential services of Isabel Hospice.

As a Retail Assistant, you will support and assist the team in maximising the shop's income by ensuring the shop floor is fully stocked and properly merchandised, and customers are served efficiently.

We ask you to commit to at least one regular half-day weekly session and session times are:

AM: 9am-1pm

PM: 1pm to 5pm

Sunday session times are 10am-1pm and 1pm-4pm.

We are urgently looking for volunteers to assist us on Monday, Tuesday& Wednesday afternoon. Additionally Thursday morning and all day Friday.

What you'll be doing:

Under the leadership of your Shop Manager, you will be assisting with:

• Providing the highest standard of service to customers
• Keeping the shop fully stocked and ensuring items are displayed to show them at their best
• Operating tills and taking payments
• Ensuring both stock and cash security procedures are always followed
• Contributing to keeping the shop and premises clean and tidy
• Providing support and guidance to new volunteers to help them settle into their roles
• Promoting the public's understanding of the work of Isabel Hospice and the importance of raising funds through the shop
• Raising awareness of Gift Aid to our customers
• Promoting and applying the Isabel Hospice Health& Safety Policy

Your skills and Abilities:

• Enjoy working in a team environment
• Enjoy working with the public
• Good organisational skills
• Demonstrate and keen to develop good customer care skills
• Security conscious
• Demonstrate and keen to develop display& merchandising skills
• Confident in handling cash

Benefits to you:

• Meet new people and learn new skills
• Work with a friendly team and be part of the Isabel family
• Contribute to the provision of care to our patients
• Comprehensive induction and training
• Support with your career goals and personal development
• Opportunities to learn from long-term volunteers and staff

Am I eligible to volunteer?

We ask that our volunteers are:

• At least 18 years old
• Live within an easy commute to the area
• Interested in volunteering for at least 6 months for at least 3 hours per week

All volunteers are assessed individually for the volunteer roles they are applying for. We strongly believe in equal opportunities and welcome applicants who are representative of our diverse communities.

• Maintain confidentiality in accordance with Isabel Hospice guidelines.
• Have a professional and courteous manner in accordance with Isabel Hospice policies.
• Demonstrate Isabel Hospice values
• Identify yourself as a volunteer while carrying out your duties

All appointments are at the discretion of the management team and are subject to a one-month trial period for both parties.

Thank you for supporting Isabel Hospice.

Please note this is an unpaid volunteer opportunity.