Volunteer Recruitment & Training Coordinator

Job Title: Volunteer Recruitment and Training Coordinator

Role: An entry level administrative role in the Volunteer Recruitment & Training team

The Listening Place (TLP) is an award-winning charity which provides face-to-face, compassionate and non-judgemental support for people who feel that life is no longer worth living.
We opened our first site in Pimlico in 2016, and we now have three sites with 850 active volunteers. We will be opening our 4th site near Liverpool Street in Autumn 2025.

This is an exciting opportunity to join the Volunteer Recruitment and Training team as a full-time coordinator. You will provide administrative support to the team, working closely with two other coordinators, to enable us to recruit and prepare volunteers to deliver our outstanding service for suicidal people.

We are committed to welcoming everyone from all backgrounds and communities, and creating inclusive teams.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during our selection process or your ability to work with us, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Core responsibilities:

Administrative duties which support the recruitment and training process of our volunteers

Liaise with potential volunteers, interviewers and trainers

Arrange meetings, interviews and training events (this sometimes involves travelling between sites)

Make room bookings

Monitor and organise team mailboxes and calendars; respond to email and telephone enquiries

Obtain references for potential volunteers

Maintain office systems; responsibility for data entry and maintenance of spreadsheets and databases

Any other duties commensurate with the role

Attributes and Skills:

Essential

Ability to work at a fast pace whilst maintaining close attention to detail

Excellent administrative and organisational skills

Excellent written and verbal communication skills

A reliable, punctual and enthusiastic team player, who can work collaboratively, build strong relationships

and demonstrate a flexible and helpful approach willing to go the extra mile

High level of computer proficiency, particularly with MS Office packages (Word, Excel, PowerPoint)

Proactive and self-motivated, able to plan and prioritise workload effectively and remain calm under pressure

Ability to act with tact and safeguard sensitive or confidential information

Excellent time management skills

Strong commitment to and a good understanding of TLP s mission and values

Desirable

Recent experience in an administrative role

Recent experience in a volunteering environment

Hours

37.5 hours a week, Mondays to Friday, office hours, with occasional evening and weekend work to meet operational requirements.

Location

Predominantly office based at our Hammersmith Office or Liverpool Street office (once opened) with some remote working.

Reporting line

The Volunteer Recruitment and Training Coordinator will report to the Head of Volunteer Recruitment and Training.

Salary:

£30,157 per annum (with pay award pending) plus benefits: 3% employer contribution towards pension, 25 days annual leave per annum (plus public holidays), Employee Assistance Programme, access to Medicash health insurance and critical illness cover.

Application process:

Please submit a CV and cover letter of no more than one side by Friday 5th September.
Candidates invited to interview will be asked to complete a homework task beforehand.