Volunteer Receptionist/Administrator

Volunteer Receptionist / Administrator

Location: Seven Sisters Rd, London N15 6HR
Time: Maximum of 15 hours per week.

About Waythrough: Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We deliver high-quality, evidence-based services designed around the real needs of the people we serve. Every year, we support around 125,000 people through over 250 services, all made possible by our 3,500 staff and volunteers.

Make a real difference in your community. Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

Responsibilities

• Act as the first point of contact for clients, professionals, and visitors.
• Manage the reception area: greet visitors, handle incoming calls, and respond to general enquiries in a professional and compassionate manner.
• Take and process referrals, ensuring accurate information is recorded and directing enquiries to appropriate team members.
• Provide essential administrative support: maintain accurate records, update internal systems, support appointment scheduling and diary management, print, scan, and file documentation.

Qualifications & Skills

• Confident communicator, comfortable greeting visitors and speaking with people from diverse backgrounds.
• Organised and detail-oriented, able to manage multiple tasks and report progress.
• Strong IT skills for admin tasks and online training.
• Professional, reliable, and committed, with a caring and non-judgmental approach.
• Ability to remain calm and focused in a busy environment.
• Able to work as part of a team, on own initiative and to instruction.
• Understanding of Waythrough, a genuine interest in being part of its mission and vision.
• Ability to maintain confidentiality, professional boundaries, adhere to policies, engage in supervision, and complete relevant training.
• Gather feedback from service users and liaise with staff. Follow safeguarding, confidentiality, and health & safety policies.

What We Offer

• Discounts from various schemes.
• Training and personal development.
• A chance to make a real difference in people's lives.
• Free induction and role-specific training.
• Support from experienced staff and regular supervision.
• Opportunities to meet new people and develop confidence.
• Reimbursement for travel and agreed expenses.
• Valuable experience that can support your personal or career development.

Equal Opportunity

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: