Volunteer Lymphoedema Receptionist/Administrator

Department: Lymphoedema Clinic

Location: Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough, TS5 5NW

Time Requirement: Flexible to suit you (within office hours of Monday to Friday 9am to 5pm)

DBS Check needed? Yes

Age Requirements: From 18 years old plus

Role Summary: To volunteer on our reception, greeting patients when they come in for their appointment and marking them as arrived. Answering the telephone and taking messages, conducting and sending appointment reminders, and various other administration duties as detailed below.

Key Responsibilities

• Understanding of and ability to respect and maintain patient confidentiality
• Good telephone manner is essential as is the ability to deal with enquiries in a professional and calm manner
• Answer telephone calls taking/relaying messages to the secretary
• Support the Secretary and nursing team as directed
• Photocopying of documents / leaflets
• Filing of patients notes and documents
• Monitor stationary levels and top up as needed
• Making up new patient packs

Personal Qualities

• Compassion and empathy
• Tact and sensitivity
• Ability to work alone and as part of team
• Polite and approachable
• Professional approach

Training Requirements

• Teesside Hospice mandatory training
• Volunteer induction training
• Any other training identified as appropriate to the role

Support and Supervision

Your first line of support and for any enquiries will be the lymphoedema Secretary to support you in your role.

Communications

The Lymphoedema Secretary will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

Benefits

You will be provided with a Teesside Hospice volunteer badge

• 20% discount off purchases made in our shops.
• Opportunities for training and personal development
• Reimbursement of reasonable travel expenses
• Provided lunch if you volunteer for more than 5 hours per day
• Access to discounts with other retailers and companies
• 10% discount in the Northgate Tea Rooms

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.