Volunteer Experience Co-ordinator 27,612 pa

We're looking for a Volunteer Experience Co-ordinator to join the team. Your role is to create positive, inclusive and flexible volunteering experiences for everyone. If you're skilled at building relationships, and motivated to make volunteering rewarding and impactful, this could be the job for you.

Based at Anglesey Abbey, you'll work across the North Cambridgeshire Portfolio of properties, which also includes Wicken Fen, Houghton Mill, Willington Dovecote and Ramsey Abbey Gatehouse.

You'll be required to work some weekends and evenings.

What it's like to work here

This is an exciting time to join us. We're a new portfolio focused on the National Trust's priority of Restoring Nature, as part of our strategy "People and Nature Thriving". We aim to work with others to create 250,000 hectares of thriving, nature rich landscape and reach 10 million more people from currently under served groups by 2035. You'll help shape plans that connect communities with nature and heritage, creating experiences that are meaningful and inclusive.

Reporting to the Community, Participation and Volunteering Manager, you'll work with our Volunteer Managers to support over 600 volunteers working in a variety of roles across the portfolio.

What you'll be doing

You'll mainly be working at Anglesey Abbey, Wicken Fen, and Houghton Mill, which will involve travel between the different properties, collaborating with teams to deliver the end to end volunteer journey, from recruitment and induction to recognition and feedback. You'll champion the value of volunteering, support managers and colleagues, and help grow and diversify opportunities so more people can get involved. This role is dynamic and varied, requiring excellent organisational skills and a proactive approach to problem solving.

You'll be part of a Duty Management rota. You'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.

Who we're looking for

To deliver this role successfully, you'll need:

• an understanding of volunteer motivations, needs and barriers
• communication and relationship building skills
• flexible, positive approach to change and collaboration
• confidence using data and systems to inform decisions and track impact
• the ability to multi task and work to deadlines

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.