Volunteer Coordinator

Volunteer Coordinator (Part-Time, Fully Remote)
Remuneration: £14 per hour (London living wage applies) Hours: 16 per week Location: Fully remote (UK-based)

About the Organisation:
We are a small, values-driven charity dedicated to providing peer support for bereaved adults through volunteer-led sessions. Volunteers are central to the delivery of our services, and we are seeking a Volunteer Coordinator to serve as their primary point of contact, advocate, and source of support.

Position Overview:
The Volunteer Coordinator will play a pivotal operational role in supporting, coordinating, and caring for our volunteers and peer-support facilitators. This role involves working closely with the Global Lead, Operations Manager, and volunteers to ensure that all services are delivered efficiently, safely, and consistently.

Key Responsibilities:

Volunteer Coordination and Support

Oversee the recruitment, onboarding, and retention of volunteers and facilitators

Act as the primary point of contact for volunteer queries and concerns

Conduct regular welfare check-ins and provide ongoing support

Coordinate volunteer teams to ensure timely completion of agreed tasks

Organise volunteer forums and engagement initiatives

Maintain accurate and up-to-date volunteer records, including DBS checks

Meeting Coordination

Manage and maintain the schedule of peer-support meetings

Support volunteers in completing required meeting processes and documentation

Ensure all meeting information is accurate and up-to-date on the website

Communications and Digital Engagement

Coordinate the Social Media volunteer team and oversee content scheduling

Ensure clear and consistent communication regarding the charity s services and activities

Support the updating of volunteer resources and public-facing materials

Assist the Marketing Lead with website updates as required

Bi-monthly volunteer newsletter

Safeguarding and Conduct

Conduct biannual one-to-one check-ins with all volunteers

Monitor volunteer conduct and raise concerns in accordance with safeguarding policies

Escalate welfare or safeguarding issues to the appropriate lead

Reporting and Accountability

Report directly to the Global Lead, who is accountable to the Trust Board

Support organisational governance through meticulous record-keeping and communication

Candidate Profile:
The successful candidate will:

Be highly organised, reliable, and self-motivated

Possess excellent interpersonal and communication skills

Be confident in supporting volunteers and managing sensitive conversations

Work effectively independently while collaborating as part of a small team

Demonstrate a commitment to peer support, inclusion, and safeguarding

Experience in volunteer coordination, support roles, or managing community projects is desirable but not essential.

Eligibility:
Applicants must reside in the UK and have the right to work in the UK. Proof of eligibility will be required prior to appointment.

What We Offer:

£14 per hour

16 hours per week, fully remote with flexible working arrangements

A supportive, values-driven organisation

The opportunity to make a meaningful impact by supporting volunteers and peer-support services