Volunteer Call Handler

NAPAC (the National Association for People Abused in Childhood) provides emotional support to adult survivors of all types of childhood abuse; including physical, sexual, emotional abuse or neglect. We offer empathy, validation, normalisation, understanding and care to our callers. We also assist survivors in finding longer term or local support, utilising common coping and grounding mechanisms, as well as signposting to other services who may be able to provide additional support. Our service is vital as many survivors of childhood abuse continue to be negatively impacted by their experiences into adulthood - from complex post traumatic stress disorder, eating disorders and depression amongst other challenges. It doesn't have to be this way - this is the chance for you to change someone's life for the better.

Volunteer Call Handlers answer calls to NAPAC's primary survivor support service - the telephone support line, so being confident speaking on the telephone is essential. Due to the nature of the role, we require our volunteers to be above the age of 21. Volunteers receive a 5 week training course (four 3 hour sessions plus a shadowing week) and are invited to attend twice yearly training days hosted by guest speakers from other relevant organisations.

• Empathy
• Resilience
• Listening skills

Other: We can reimburse travel expenses up to £12.

Closing date for applications: 01 January 2027

Please contact Mo via email at to learn more about this volunteer opportunity or to apply.