Volunteer Administrator Support Team & Community Impact

Administrator Volunteer

Location: Aylesbury / High Wycombe

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve. Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

We are looking for a friendly, organised, and reliable Volunteer Administrator to support our team and help ensure the smooth day-to-day running of the service. This is an excellent opportunity for someone who enjoys helping others, has good communication skills, and wants to gain valuable administration experience within a supportive environment.

Key Responsibilities

• Answer telephone calls and take messages.
• Book, amend, and cancel appointments.
• Prepare and distribute information packs and resources.
• Assist with printing, filing, and general administrative tasks.
• Welcome visitors and direct enquiries appropriately.
• Help maintain office resources and ensure workspaces remain organised.
• Support staff with the efficient running of daily operations.
• Maintain confidentiality and handle information professionally.

About You

You will be:

• Friendly, professional, and approachable.
• Confident communicating with a wide range of people.
• Organised with good attention to detail.
• Reliable and able to manage agreed commitments.
• A strong listener with a calm and positive manner.
• Comfortable using basic digital systems and Microsoft Office applications.
• Committed to maintaining confidentiality and working as part of a team.

What You'll Gain

• Practical administration and customer service experience.
• Opportunities to develop communication and organisational skills.
• Ongoing support, training, and supervision.
• Personal development opportunities.
• The chance to make a meaningful contribution to your local community.
• Reimbursement of agreed travel expenses.

What We Offer

• Discounts from various schemes
• Training and personal development
• A chance to make a real difference in people's lives
• Free induction and role-specific training
• Support from experienced staff and regular supervision
• Opportunities to meet new people and develop your confidence
• Reimbursement for travel and agreed expenses
• Valuable experience that can support your personal or career development

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing date: 2026-08-30

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.