Voids Co-ordinator - Sheffield

About Us

At Green Bridge Community Housing, we believe in fostering an inclusive environment where everyone feels valued. Our mission is to support and empower individuals in our community, providing tailored services that promote dignity, independence, and growth. We are seeking a committed and proactive Voids Co ordinator to play a vital role in overseeing the property allocations and voids process - ensuring a balance between organisational targets and the individual needs of our service users. Your dedication and commitment to delivering superior service will be valued and celebrated in our supportive and collaborative work environment.

Role Overview

Implementation of comprehensive service user referral and selection process to support effective service delivery. Efficient and effective void management; ensuring occupancy targets and the needs of new and existing service users are met in accordance with GBCH's operational strategy.

Key Responsibilities

• Need Assessment - conduct thorough screenings and undertake need assessments for referrals, using an empathetic approach to identify the specific requirements of service users.
• Property Allocation - collaborate closely with external referral bodies to allocate properties based on the unique needs of service users.
• Building Relationships - develop effective relationships with external members of local authority and other agencies to promote working practices regarding referrals, voids, placement decisions, and waiting lists; work closely with internal colleagues such as the compliance team to match potential users to suitable accommodation according to need and risk.
• Viewing and Sign Up Process - coordinate the viewing and sign up process, ensuring a smooth and positive experience for service users through excellent communication skills and a friendly demeanour.
• Housing Administration - work closely with the Housing Benefit department, submit completed service user information packs, assist with housing benefit submissions and provide general administrative support relating to housing benefits.
• Deputising - provide support and deputise for the Voids Manager as and when required.

What We're Looking For

• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with diverse individuals.
• Strong organisational and time management abilities, allowing prioritisation of tasks effectively.
• A compassionate and empathetic approach, with the ability to understand and respond to the unique needs of vulnerable adults.
• Attention to detail and accuracy in administrative tasks, ensuring precise record keeping and reporting.
• Knowledge of housing benefit processes and experience in related administrative support would be advantageous.
• Target driven enthusiasm for making a positive impact; passionate about supporting vulnerable adults and creating inclusive communities.

Job Criteria

• Driving licence and car - essential.
• Education - A Level or equivalent.
• Experience - Customer service: 2 years (preferred).
• Experience - Administrative experience: 2 years (preferred).
• Experience - Working in housing lettings or voids (preferred).
• Job Type - Full time, Monday to Friday on site, Permanent.

Why Join GBCH

• Inclusive benefits such as a health cash plan, pension scheme and employee referral programme.
• A supportive and collaborative work environment with opportunities for professional development.
• The opportunity to contribute to meaningful change, supporting individuals on their recovery journey.

Closing date: Wednesday 6 May 2026