Void Works Supervisor - AR

VOIDS - Role Profile

POST TITLE:

Service Delivery Supervisor (Voids)

DIVISION / UNIT:

Housing / Assets - Voids Service

DEPARTMENT:

Repairs & Maintenance / Voids Delivery

REPORTS TO:

Head of Repairs / Voids / Asset Operations

PURPOSE OF THE ROLE

To take full operational ownership of void properties from the point of technical specification through to practical completion and handover, ensuring that:

• Works are instructed to the principal contractor accurately and without delay
• Delivery is compliant with all health & safety and statutory requirements
• Works are completed on time, to the required quality, and within agreed cost parameters
• The completed void meets the defined lettable standard and is fit for purpose
• All stakeholders are kept informed through clear, structured communication
• Performance against void turnaround targets (minor and major voids) is achieved

This role is accountable for delivery, control, assurance, and outcome.

PRINCIPAL ACCOUNTABILITIES

1. Work Instruction & Mobilisation

   Receive and review the technical handover pack from the Surveying Technical Assistant and raise the formal works order.

2. Contractor Management & Delivery Oversight

   Manage the principal contractor and ensure works progress to programme.

3. Health & Safety Compliance

   Ensure full compliance with H&S legislation, CDM and safe systems of work.

4. Quality Assurance & Standard Compliance

   Inspect works and ensure they meet the defined void standard.

5. Programme & Turnaround Management

   Drive delivery in line with void turnaround targets:

   • Minor voids (28 days)
   • Major voids (100 days)
6. Communication & Stakeholder Management

   Maintain clear communication with all internal and external stakeholders.

7. Data Management & SharePoint / Tracker Control

   Update the void tracker with real time delivery information.

8. Financial Control & Value for Money

   Challenge variations and maintain cost control.

9. Evidence, Handover & Completion

   Ensure full completion evidence, certification and handover readiness.

10. Continuous Improvement

    Provide feedback and support service improvement.

PERSON SPECIFICATION Knowledge & Qualifications

• Social housing voids delivery knowledge (Essential)
• NHF SOR knowledge (Essential)
• Contractor management understanding (Essential)
• H&S knowledge (Essential)

Experience

• Managing voids or repairs delivery (Essential)
• Managing contractors (Essential)

Skills & Competencies

• Delivery focus
• Communication skills
• Commercial awareness
• Problem solving
• IT proficiency

SPECIAL CONDITIONS

• Travel required
• Work in vacant properties
• H&S compliance

KEY DIFFERENTIATOR

Responsible for delivery, not specification. Ensures properties are completed, compliant and ready for let.