Void Management Officer

Role Overview: To manage the turnaround of void (empty) properties ensuring they are re-let efficiently, cost-effectively, and to a high standard. The role involves carrying out inspections, raising repairs, ordering furniture and equipment, tracking and chasing progress and post inspecting completed works to minimise void periods and maximize rental income. The post will cover a large geographical area so extensive travel will be required.

Key Responsibilities:

• Responsible for void management in a designated large geographical patch, specifically from when notification that a property is going to be void to making the property ready to let.
• Carry out pre and actual void inspections to identify repairs and works required, and order any replacement furniture, furnishings and equipment. Carry out a further pre-let inspection to ensure property is ready to let to a high standard.
• Track and chase progress on all void works and ensure properties are ready for re-letting within target timescales.
• Provide regular updates and reports to management on void performance.
• Focus on any delays in completion of works, problem solving with Nacro operational teams, contractors, Nacro's leasing team, landlords and other registered providers to resolve any issues delaying the completion of void works
• Identify and suggest improvements to processes, to enhance efficiency and reduce void and repair completion times.

Who Will Thrive in This Role?

• Resilient individuals who know how to maintain a healthy work-life balance.
• Problem-solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.
• Experience of working in a property management environment, dealing with repairs, health and safety checks and/or void management
• Knowledge of property maintenance/repairs identification.
• Strong organisational and time management skills.
• The ability to work on your own initiative.
• Ability to work collaboratively across teams and with external contractors.
• IT proficiency (e.g., housing management systems, Microsoft Office).
• There will be extensive travel in this role so a valid UK driving licence and a car available and willingness to travel to the location of properties within a designated region (and at times to cover neighbouring regions) is required.

Your duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties.

• Full UK driving license
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.

Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK Applicants must have the right to work in the UK.