VoC-Driven Customer Insight Lead

A community-focused organization in the UK is seeking a Customer Insight and Research Manager to lead customer involvement and research initiatives. This role involves empowering customers to influence service delivery and overseeing feedback analysis through various methods. The ideal candidate will possess strong analytical and communication skills, along with experience in customer engagement. The position offers a supportive working environment and includes benefits like 26 days of holiday, flexible working, and health support.