Visitor Welcome Supervisor

Title Visitor Welcome Supervisor Location Bolsover Castle, Castle Street, Bolsover, Derbyshire, S44 6PR Salary £23,896 pro rata / 18 hours per week / Permanent Job type Permanent Ref 16116

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Visitor Welcome Supervisor to join our team. The role is part time and permanent, working a minimum of 18 hours per week.

The Benefits

- Salary £23,896 pro rata, depending on skills, experience and location

- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years

- Matched pension contributions up to 10%

- Flexible hours

- The opportunity to progress your career within the heritage sector

- Subscriptions to professional bodies

- Free access to all English Heritage sites for you and up to six friends and family members

- 25% discount in our shops and cafes

- Enhanced maternity, paternity or shared parental leave

- Options to buy additional leave

- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs

- Opportunities to go to some of our great live music and history events

This Visitor Welcome Supervisor role at Bolsover Castle is a fantastic opportunity for a dynamic and enthusiastic individual passionate about engaging with the public and driving results. If you are a natural leader with a knack for sales, exceptional customer service skills, and a desire to contribute to the success of a significant historic site, this role offers a unique chance to lead a team, implement innovative strategies, and play a key part in shaping the visitor experience at one of English Heritage's most important locations.

As Visitor Welcome Supervisor, you will lead a membership sales culture at one of English Heritage's busiest sites. You will deliver inspirational visitor welcome through high standards of presentation and customer service.

You will lead the team in achieving membership sales targets and coach and mentor the whole Visitor Assistant team.

Ability to work on at least three days per week including Bank Holidays and weekends.

To be considered as a Visitor Welcome Supervisor you will need -

- to be an effective communicator with good customer service skills

- be experienced in supervising a team in a visitor facing and/or sales environment.

- confident in managing staff to deliver a consistently high standard of visitor

experience.

Interviews will be held week commencing 21st July at Bolsover Castle.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Louise Fountain, Cluster Manager,

No agencies please.

Find out more about us and what we do: You can also meet some of our people and hear about why they enjoy working with us:

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

You will need to refer to the following documents when completing your application.