Visitor Services Assistant

Overview

Market Hall Café and Shop serves a wide range of customers, including tourists, families, and local residents. The Market Hall Café offers eat-in and takeaway options, serving Monsoon Estates coffee, Golden Monkey teas, a range of cold drinks, and a selection of cakes, sandwiches, paninis, and more. The adjacent Market Hall Shop sells products including local honey, fossils and toys, gifts and greeting cards, and souvenirs.

The Role

Working within the Visitor Services team, this role mainly covers the busy café. During opening hours, you will be preparing food and drink, serving customers, and promoting offers, including cream teas. Daily tasks include opening the Museum and café for the day, setting up indoor and outdoor café areas, maintaining high standards of cleanliness, receiving and checking deliveries, and keeping café records accurate and up to date. At the end of the day, you will assist with closing. Occasionally, you will cover the gift shop, engaging with visitors on the shop floor, helping them find products, and recommending items rather than relying on till-based interactions alone.

Working Pattern

This is a part-time role working to a set 4-week rolling pattern.

Wk 1 - Wed, Thurs, Fri 09:30-17:10

Wk 2 - Tue 09:00-17:10; Wed, Thurs & Sat 09:30-17:10

Wk 3 - Tue 09:00-17:10; Wed, Thurs & Sat 09:30-17:10

Wk 4 - Wed, Thurs, Fri 09:30-17:10; Saturday 11:00-16:00

The Candidate

This role is suitable for someone who is confident working in a team and independently, with a practical, flexible approach. You will enjoy speaking to customers and delivering excellent customer service. Experience in a customer service environment is desirable. Good numeracy and literacy are essential.

Previous applicants need not apply.

Additional Information

The Fluency Duty is outlined in the Code of Practice on English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide accurate spoken English to the public.

Closing date: 23 July 2026. Interview date: 30 July 2026 at Market Hall Museum.

Warwickshire County Council is committed to equality of opportunity for all employees. For more information about benefits and to view the pension and other schemes, please refer to the council's information pages.