Visitor Services Assistant - Catering

Organisation: The National Trust for Scotland

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.
Visiting Bessies Cafe is an essential part of the visitor experience and the role of the Visitor Service Assistant - Catering is to make it a positive and memorable part of a visitor's day with us.
You'll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times.
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
• Assist in food preparation and stock management.
• Answering visitors' queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Culross and enquiring whether all their needs are met.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.
• Support day to day catering operation including the preparation and cooking of soups and baked goods.