Visitor Experience Officer

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

What it's like to work here

You'll be reporting to the Senior Visitor Experience Officer, as part of the Visitor Experience team at Tyntesfield, one of Somerset's most spectacular country estates. Originally a smaller Georgian house, Tyntesfield was transformed into a Gothic Revival masterpiece from wealth obtained by the Gibbs family from the Peruvian guano trade.With its striking Gothic architecture, richly decorated interiors and impressive collection of Victorian art and furnishings, Tyntesfield is a place that invites you to wander, explore and enjoy at your own pace.

What you'll be doing

As a Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you'll be welcoming people and inspiring them to really get to know Tyntesfield. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here.You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust, and will be supervising and supporting volunteers and organising rotas. You're likely to be checking standards of presentation on site, or helping to write for our web pages.

Who we're looking for

We'd love to hear from you if you're:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Tyntesfield, Wraxall, Bristol, BS48 1NT

Documents

Visitor Experience Officer - Career Level B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 23 August 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.