Visitor Experience Officer 26,793 pa

This vacancy is only open to employees who are under notice of redundancyas a result ofthe Sustainable Future Programme. 'Under notice of redundancy' means you have entered your notice period.

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £26,793 per annum

Contract: This is a permanent role which offers realistic salary progression based on annual reviews.

Working: 37.5 hours per week, shift pattern is 5 over 7 daytime hours, with a mix of weekdays and weekends. There are no evening shifts.

What it's like to work here

You'll be reporting to the Visitor Operations & Experience Manager, working in a team of three, at The Vyne. Once an important Tudor palace, this atmospheric mansion has some illustrious connections, from Henry VIII to Jane Austen. Outside, acres of wildlife-rich gardens, meadows and woods create a wonderful space for relaxation and exploration, while the natural play space gives children freedom to let their imaginations take them on fantasy adventures. Sweeping lawns offer lakeside picnicking, and a short stroll reveals a cosy bird hide overlooking the water meadows.

What you'll be doing

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you'll be welcoming people and inspiring them to really get to know The Vyne. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust. You might be supervising and supporting volunteers and organising rotas. You're likely to be checking standards of presentation on site, or helping to write for our web pages.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Good at talking to, and getting on with, all kinds of people
• Used to multiple deadlines, being organised and managing your own workload
• Care about the detail and will take pride in getting things perfect for our visitors, inspiring others to do the same
• Are comfortable operating independently, owning your decisions, and taking responsibility to act
• A hard working and committed team player

Additional criteria for all other applicants:

• Can adapt to the needs of the moment, exercising empathy and good judgement when needed
• Experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• Comfortable with IT: Microsoft Office, as well as web and social media

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

The Vyne, Sherbourne St John, Basingstoke, RG24 9HL

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 11 January 2026

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.