Visitor Experience & Retail Manager, Tullie

• Visitor Experience & Retail Manager, Tullie

Job Title: Visitor Experience & Retail Manager

Salary: £33,368 to £35,235 per annum

Fixed Term: Full time, permanent, 37 hours per week, 5 days over 7

Tullie is a changing, dynamic and exciting place to work. We are in the middle of a transformational development with a new entrance, ground floor gallery and refurbished gift shop already in the bag. We are now starting work on the galleries and the community facilities. Do you have what it takes to elevate us to the next level? Are you a commercially savvy leader with a passion for delivering outstanding visitor experiences? Do you thrive in a dynamic environment where retail, culture, and community come together? If so, we'd love to hear from you.

Tullie is a major independent regional museum welcoming over 200,000 visitors every year. We are the lead organisation of the Cumbria Museum Consortium, an Arts Council England National Portfolio Organisation. Tullie is Carlisle's home of culture, we provide a warm, inclusive safe space for everyone. Our Manifesto places collections at the heart of everything we do: we use them to inspire co-creation and active participation, celebrate diversity and champion equality, and foster a sense of pride in the people of Carlisle and Cumbria for their unique local history.

We are seeking an ambitious and commercially drivenVisitor Experience & Retail Managerto lead our front-of-house and retail operations. This is a pivotal role responsible for leading and delivering a high-quality, safe, and commercially effective visitor experience at Tullie. From managing front-of-house operations and staffing to driving customer satisfaction, upselling, and system improvements, this role ensures our visitors receive exceptional service from arrival to departure - all while contributing to the financial sustainability of the organisation. The role includes managing a high-performing team and ensuring the seamless integration of systems and practices that support Tullie's goals. This role comes at an exciting time in Tullie's history as we move forward with our capital development project. The candidate will be pivotal in celebrating these new spaces and ensuring the smooth running of operations.

Application Process

If you are inspired by the role and would like to apply for the position, please send your CV and a covering statement (of no more than 500 words), detailing any relevant experience and knowledge, and what interests you about this role by Wednesday 10 th September 2025.

If you have any further questions, please contact HR.