VIP Guest Relations Lead - Front Office & Loyalty

Millennium & Copthorne Hotels is seeking a dynamic Guest Relations Manager at The Chelsea Harbour Hotel. This role is responsible for ensuring exceptional service and satisfaction, particularly for VIP guests. The manager must possess excellent multitasking abilities and a strong knowledge of guest relations procedures.

Responsibilities include leading guest communications, managing complaints, and maintaining guest profiles. The position offers a benefits package including training, wellness activities, and discounts on accommodations.