Victims First Officer - Office of the Police and Crime Commissioner (OPCC)

Victims First Officer - Office of the Police and Crime Commissioner (OPCC)

Department: Office of the Police and Crime Commissioner (OPCC)

Location: Calcot, Reading

Rank/Grade: TVP Broad Band 3F

Band 3F, circa £31,245 per annum, plus benefits

Part/Full Time: Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it's a chance to have a direct impact on the lives of others.

About the Role

As a Victims First Officer, you will provide a professional telephone triage service to victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they are referred to specialist services to receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.

Key Responsibilities

• Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, risks, impact and support needs.
• Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co ordinate support.
• Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.

About You

The ideal candidate will have:

• A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
• Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
• The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
• An aptitude and ability to accurately use relevant computer systems.
• Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.

Join Our Team

If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum (pro ratio for part time, plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and the option to join a local government pension scheme.

Closing date for enquiries and receipt of completed applications is Sunday 17 May 2026.

Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case-by-case basis.