Vice President, Client Operations Manager

Alternatives Transfer Agency - Manager (Vice President)

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

This role is located in Dublin, Ireland.

Role Overview

Lead a TA operations team supporting hedge and UCITS long only funds. Focus on dealing cycle execution, register maintenance, and controlled delivery. Drive efficiency and automation with technology and data, partnering across product/technology. Coordinate closely with AML/KYC, Tax (FATCA/CRS), and Client Service teams for policy, reporting, and client communications.

In this role, you'll make an impact in the following ways

• Oversight for daily dealing cycles and investor lifecycle (onboarding coordination, subs/reds, register updates), with a client obsessed focus on accuracy and timeliness.
• Own workflow management and capacity planning; deliver to SLAs and cut offs; Own it on escalations and remediation.
• Review/sign off core outputs; ensure data integrity across TA platforms, reinforcing a strong control mindset.
• Coordinate with AML/KYC for investor due diligence (policy and exceptions), balancing risk control with client experience.
• Coordinate with FATCA/CRS teams for data and reporting obligations; maintain complete, accurate records and timely submissions.
• Interface with Client Service for escalations and service reviews; anticipate client needs and spark progress through insights and feedback loops.
• Oversee cash flow handoffs and reconciliations with custodians/administrators; ensure smooth operations and clear accountability.
• Administer fund/share class terms and events per prospectus and governing documents, including corporate actions and fee changes.
• Drive process simplification and automation (workflow tools, relevant AI use cases), staying curious about new ways to improve efficiency and quality.
• Partner with Product/Technology on enhancements; define requirements, lead UAT testing, and measure impact to run our company better.

Qualifications & Experience

• Bachelor's degree or equivalent (finance/accounting/business preferred).
• 5-8 years TA/fund administration/investor services; hedge/UCITS exposure.
• 2-4 years people leadership in operations.
• Strong TA platforms/workflow experience; SLAs/KPIs, controls, and audit readiness.
• Process improvement and change/UAT delivery; tech/automation familiarity.

Our Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay for performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leave, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.