Veterinary Practice Administrator

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.An exciting opportunity has arisen for a professional and enthusiastic Practice Administrator to join our Glasgow team.The Practice Administrator will be the central link between the clinical and non-clinical needs of the practice's operation but also with the wider Veterinary Vision team.As a Practice Administrator, your role will encompass various crucial aspects, including health and safety, financial management (including debt and insurance), line management of the reception team and coordination of complaints. Working closely with our clinical team, you will play a pivotal role in maintaining our exacting standards of client and patient care.Areas of Responsibility:Implementing and adhering to H&S policiesCo-ordinate maintenance and repairs within the practiceDealing with client concerns and complaintsSupporting the team with the day to day running of the practiceRegulatory Compliance Health and Safety, Data Control, Pharmacy, Waste and RCVSSuccessfully cascading information and decisions from senior leadership to the teamDecision making and escalation awarenessRegular communication with Practice Manager and other members of senior managementWork with the clinical leads to ensure processes and protocols are in place, visible, understood and adhered to.The ideal candidate will have the following:Excellent customer service and communication skillsHighly motivated with a willingness to learn new skillsAbility to remain calm under pressureReliable and honestOrganised and the ability to multitask and to work to deadlinesTactful and diplomaticExcellent organisational skillsExperience of managing teams and line managementAble to carry out instructions quickly and accuratelyThis is a full-time permanent position working 40 hours per week.Benefits package includes:5 weeks holiday + bank holidays + Birthday LeaveCareer progression opportunitiesLife AssuranceEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward schemeAbout usVeterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK, with four sites in Glasgow, Bamber Bridge, Penrith and Sunderland. We are equipped with state-of-the-art operating facilities for all types of ocular surgery in a friendly, caring environment where the well-being of patients is our top priority.Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Veterinary Vision, Linnaeus or the role, please contact our Talent Acquisition team at . are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at