Venue Operations Lead - Events & Guest Experience

Midlands Arts Centre in Birmingham is seeking an experienced Duty Manager to support the Duty Management team in safe, efficient operation of the venue, championing customer service across MAC, and overseeing artistic programme, daily operations and commercial hire bookings.

You will act as main contact for artists and clients, ensuring events are delivered to a high standard, coordinating the CSA team, pre-show checks, catering, AV, and post-event feedback while maintaining a smart, welcoming