Valeting Support Manager

Published 15 days ago

This is a Permanent , Full Time vacancy.

The Vacancy

JOB TITLE: Valeting Support Manager

IMMEDIATE MANAGER: Valeting Services Manager

About the Role

As a Valeting Support Manager you will support our Contract Managers in growing and maintaining high-performing valeting operations. This is a hands on role focused on operational excellence, compliance, and maintaining the highest brand standards through regular site visits, coaching, and audits.

This role is field based in: Lockerbie, Carlisle/South Scotland and Penrith.

This role will include the option of a company car or car allowance.

Key Responsibilities

• Support, coach, and train site teams to deliver exceptional results and uphold company standards.
• Conduct daily checks across assigned sites to ensure compliance and performance consistency.
• Carry out quarterly SAS (Safety and Standards) visits within your region.
• Deliver and coordinate training sessions for new valeting site launches.
• Attend key site meetings and contribute to continuous operational improvement.
• Manage two operational regions, including:
  • 4 days per week visiting 4-5 stores daily auditing.
  • Availability to work two weekends per month as part of the rota.
  • 1 day per week dedicated to development, SAS, and reviews with the Head of Valeting.
  • Flexibility to adapt to operational requirements.
• Review declined work orders and follow up on action points.
• Participate in weekly Regional Teams calls.
• Complete 3 contractor audits and 4 near miss reports per quarter.
• Undertake overnight stays as required to support site visits and operational needs.

Requirements

• Excellent communication, organisational, and interpersonal skills.
• Previous experience in retail or valeting operations is advantageous but not essential.
• Highly self motivated and capable of working independently.
• Strong diary and time management abilities.
• Willingness to travel extensively and work flexibly to meet business demands.

The Company

MFG is committed to being a great place to work. We are very proud of what we do and are continually striving to be better. At MFG, we encourage our people to take responsibility, embrace change and challenge the norms.

We have a culture of striving to deliver the best service to our customers while also bringing out the best in our people. We recognise the strength of teamwork and we celebrate our successes together. Our people are rewarded well for their efforts, recognising the valuable contribution that everyone makes to our business.

Our people

Nevinda Sanka Silva, Regional Manager
Joining MFG has provided me with an exceptional opportunity to contribute to our company's ambitious expansion plans, as we continue to manage existing MFG sites and integrate new Morrisons fuel stations into our network. At MFG, we are dedicated to delivering exceptional service and a dual fuel strategy for the future of mobility across the nation.

Vicki Pitcher, HSE Advisor
MFG has provided me with the opportunity and training to develop in the direction of my chosen career path. I now support the infrastructure team and am working in a more Health and Safety focused role. I have completed the IOSH Managing Safely Course and MFG supported me in completing my NEBOSH qualification.

Maria Eaton, Finance Director - Finance Operations
MFG always identifies and rewards great performance. Employees are passionate about the business and the role that they each play in making it a great success.

Nick Perduno, EV Developments Manager
MFG has given me a fantastic opportunity to help our ambitious plan of rolling out 'EV Hubs' across the country. The company's successful growth whilst remaining relatively small, in respect of staff numbers, creates a feeling of working for a 'family business' and being part of that family.

The Benefits

Life Insurance

Enhanced Pension Scheme

Employee Assistance Programme

Training & Development

Employee Recognition Scheme

Online Discounts

Where to find us

10 Bricket Road, St Albans, Hertfordshire, AL1 3JX