Valet and Door Attendant

Your mission:

Should you decide to accept it

As Door & Luggage Attendant, you'll be one of the first points of contact for our guests, helping to shape their experience from the moment they arrive. Whether assisting with luggage, offering local recommendations, or simply chatting with guests, you'll bring warmth, efficiency, and attention to detail to every interaction. With strong knowledge of our hotel, services, and the surrounding area, you'll create memorable moments through thoughtful touches and personalised support-ensuring each guest feels genuinely welcomed and well looked after throughout their stay.

What exactly you will be doing:

• Giving every guest a warm, personalised welcome and being on hand to support them throughout their stay.
• Helping with luggage in a way that feels smooth, friendly and handled with care.
• Delivering items to rooms promptly and professionally (a smile included!).
• Offering valet parking support and ensuring guests enjoy a seamless arrival and departure.
• Building great knowledge of our hotel-its rooms, facilities, amenities, menus and daily happenings-so you can confidently guide and assist guests.
• Sharing recommendations on local attractions, events, dining and transport options.
• Using your initiative and creativity to create memorable, thoughtful touches.
• Communicating clearly and professionally with guests and teammates, always keeping our brand tone of voice in mind.
• Keeping our spaces tidy, welcoming and guest ready at all times.
• Working both independently and as part of a supportive, upbeat team.

What qualities are we looking for?

• Outgoing and friendly personality
• Strong work ethic and teamwork mindset
• Great communication and customer service skills
• Previous serving experience is a plus, but not required

Must-haves:

• Current, legal and unrestricted ability to work in the United Kingdom
• Due to our insurance policy, we are only able to consider applicants over the age of 25.
• MUST hold a valid, clean UK driving licence
• High school or equivalent education required.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Package and benefits:

• Competitive salary
• 28 days paid holiday per year, inclusive of public holidays, with an additional day for each year's service up to 31 days, pro rata if you are part-time
• Additional day off for your birthday
• Workplace Pension Scheme
• 4x your salary in Life assurance
• Company sick pay scheme
• Enhanced Family Friendly Policies
• Teammate discount on Food & Beverage
• Discounted Room Rates
• Employee Assistance Program
• Access to the on-site gym
• Free meal when you are on duty
• Learning & Development opportunities
• Lots of teammate events and socials throughout the year
• Access to Virgin Family, which contains various Virgin group discounts and treats!
• Joining a great team & being part of Virgin Hotels worldwide!

We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.