VACANCY: Citizens Advice Oxfordshire - Advice Session Supervisor

Job title: Advice Session Supervisor

Role summary: As Advice Session Supervisor you will be responsible for overseeing daily advice sessions to ensure clients receive high-quality, accurate, and timely advice. You will provide support, guidance, and feedback to advice staff and volunteers, ensuring consistently high quality of service and managing the smooth practical running of advice sessions. You will support advisers working across a variety of channels, including face to face, telephone, and web-based channels as needed. This may include remote supervision of outreach advisers and advisers based in another office. You will be part of a team of Advice Session Supervisors both within your local offices of Abingdon and Didcot, and as part of our wider team across Oxfordshire, providing peer support to each other and working together to deliver a consistent, high quality service to our clients across the county

Job location: Our offices in Abingdon (OX14 3JD) and Didcot (OX11 7NU)

Pay Rate: FTE £29,247 - £30,462 depending on experience (full time is 37 hrs). £11,698 - £12,184 actual salary for 14.8 hrs per week.

Applications close on: 9am, Monday 22nd December 2025

Contract is: Permanent