UX/UI Designer

Role: UX/UI Designer

Location: London

Our platform powers rail ticketing and digital experiences for train operating companies across the UK. From white-label apps serving hundreds of thousands of travellers daily, to innovative tools that modernise the station experience, we sit at the intersection of technology, transport, and human journeys.

Our culture is fast-paced, collaborative, and ambitious, but also grounded. We believe good design should make complex things feel effortless.

• Lead UX/UI across multiple product areas, driving the vision and execution of intuitive, accessible experiences for mobile and web.
• Create high-quality design artefacts from journeys and flows to detailed prototypes, bringing clarity to complex problems.
• Collaborate closely with engineering ensuring smooth implementation and maintaining design integrity throughout delivery.
• Make data-driven design decisions, using analytics, research insights, and usability testing to inform direction.
• Translate user research and business requirements into elegant, practical design solutions.
• Design and execute A/B tests to validate hypotheses and measure impact.
• Design with implementation in mind, producing assets and specifications that support efficient and consistent development.
• Champion accessibility and inclusive design, ensuring products are usable by all customers.
• Continuously evaluate and refine user journeys through qualitative and quantitative insight.
• Evolve and scale our design system ensuring consistency and adaptability across multiple brands and platforms.
• Stay informed about emerging design trends, tools, and technologies, sharing insights and best practice with the wider team.
• Drive innovation, bringing fresh perspectives and a user-centred mindset to everything you create.

• At least 4 years' experience designing digital products for mobile and/or web.
• A portfolio demonstrating strong UX thinking, elegant flows, and high-quality UI craft.
• Experience designing complex, data-rich products or multi-brand environments.
• Strong proficiency in Figma and familiarity with modern design and prototyping tools.
• Experience with user research, usability testing, and data-driven design.
• Awareness of accessibility standards (WCAG) and inclusive design principles.
• Excellent communication skills and the ability to influence stakeholders at all levels.
• Bonus: Experience in travel, e-commerce, or financial services.

We value balance and flexibility. Our hybrid model means you will spend two days a week with the team in our London office, a short walk from London Bridge.

• 25 days of annual leave, plus one additional day for each year of service (up to 30).
• Private medical and dental insurance through Vitality.
• Free gym membership at Fitness First.
• Work up to 30 days abroad each year.
• A dedicated learning and development budget to support your growth.
• Cycle to Work scheme.
• Competitive salary with annual reviews.

If you are passionate about designing experiences that make travel simpler, smarter, and more human, we would love to hear from you.