UX Service Designer

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: UX Service Designer
Location: Manchester- 2 days onsite/week
Duration: 31/12/2026
Pay Rate: £402 per day

Role Description:
Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team.
Build strong relationships with stakeholders and competently present back to them at all levels required. Have confidence pushing back when colleague's views do not align with the project goals or user needs and escalating to the Service Design Lead when required.
Conducting Service Discovery to identify and deliver high-quality, user-centered products and services
Create prototypes to demonstrate ideas and how to improve services
Research the problem space - working with the wider UX team including the research team to form and test ideas, designs and solutions with the needs of real people in mind. Working with user groups to identify business insights. Communicate findings into actionable steps for other stakeholders and teams, ensuring the highest standards are reached and insights can be identified and used.
Design and deliver engaging workshops for our teams, customers and stakeholders.
Enable the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work in future
Ideation & critical thinking: Generation of appropriate ideas and effective critique. Help teams understand and improve their creative capability.
Think holistically a when designing a product or service, while being detail oriented and delivery focus
Adhering to regulations including Consumer Duty, demonstrating focus on delivering good customer outcomes through consideration of what's the right thing to do for the customer.
Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our user's experience and making good business decision outcomes.

Knowledge, Skills and Experience Required:
Degree in UX or relevant subject and/or a minimum of 2 years' experience in a Service Designer position
Strong communication and presentation skills, both written and oral
Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners
Experience of effective time management of self
Ability to review and prioritise workload whilst managing delivery expectations and deadlines appropriately
Influence appropriate research methods to assure required outcomes
High level of customer focus and understanding of customer needs
Ability to user test moderating (all types, particularly one-on-one)
Ability to conduct participant recruiting/screener creation for research
Able to execute and analyse usability test sessions
An understanding of agile development environments and how others work within User Experience teams such as designers and developers
Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
Precise and high attention to detail
Be passionate about uses of information architecture/usability/accessibility.
Experience within a research and digital environment.
Uses strategic insight and aligns user research activities to inform decision making and action.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.