UX researcher

UX Researcher
6 months
Glasgow - x2 days onsite x3 remote
£500 per day inside ir35 - Umbrella only

UX Researcher/Service designer:

• Conduct user research to gather insights into customer needs, preferences, and pain points.
• Create service blueprints, journey maps, and personas to effectively communicate service experiences.
• Collaborate with cross-functional teams, including product managers, developers, and marketing, to design and implement service solutions.
• Facilitate workshops and design sprints to co-create solutions with stakeholders and gather feedback.
• Prototype and test service concepts, iterating designs based on user feedback and performance metrics.
• Analyse service performance data and customer feedback to identify opportunities for improvement.
• Document design processes and outcomes to ensure knowledge transfer and continuity.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!