User Researcher

On behalf of Crown Commercial Services, we are looking for a User Researcher (Inside IR35) for a 6 month remote contract with occasional office visits for workshops and meetings

Crown Commercial Services (CCS) is the largest public procurement organisation in the UK.

As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.

As a user researcher you will be required to follow relevant government functional standards and other related requirements and guidance in particular

Key accountabilities:
. Experienced research practitioner who is capable of planning and executing user research activities across large and complex projects and services.
. Have excellent working knowledge of user-centred design best practices in line with Government Design Standards.
. Be able to design and deliver inclusive user research with a wide range of users, with a focus on qualitative research methodologies and knowing how to apply different methods to different research projects.
. Collaborate with internal stakeholders to design and deliver meaningful and impactful user research with actionable and implementable insights.
. Have the ability to present user insights in a clear and engaging way, adapting the dissemination technique to the audience, and using creative approaches to storytelling.
. Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level.
. You will be an excellent communicator who can advocate for your users and explain user-centered design principles to non-specialists.
. You can help to champion a user-centered, evidence-based approach.

Essential skills:
. User research methods: You can plan and conduct user research in the most suitable method(s) and effectively involve your team in research activities.
. Analysis and synthesis: Understand how to apply core research analysis and synthesis techniques; and effetely involve your team and key stakeholders in the process. You are able to present clear findings that colleagues can understand and use.
. Inclusive research: You can help teams understand the diversity of users of government services and work with colleagues to include many kinds of users in appropriate research activities.
. Research management, leadership and assurance: You can ensure research has a clearly defined scope and purpose, get advice or support from subject matter experts or more senior colleagues where required, and grow your understanding of good research practices.
. Stakeholder relationship management: You can build good relationships with stakeholders, with communicating clearly and tailored to their needs, build a reach a consensus and work to improve stakeholder understanding of user needs through using evidence-based research.
. User-centered and agile practices: You understand can explain the benefits of agile ways of working and user-centred design best practice; design and conduct your research within an agile workflow, working with the different roles within a multidisciplinary team; and advocate for the user through sharing research insights and user needs.

Please be aware that this role can only be worked within the UK and not Overseas.

At CCS, we actively support, promote, and celebrate our differences for the benefit of our employees, suppliers, and customers. CCS is proud to be an equal opportunities employer. CCS believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Disability Confident

As a member of the Disability Confident Scheme, CCS guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".