User Researcher

Role: User Researcher
Rate: £450 p/d (Via Umbrella)
Location: Fully Remote
Duration: 1-6 months

We are looking for a User Researcher with strong Government Digital Service (GDS) experience to help design and improve user-centred digital services. You will work closely with multidisciplinary teams to ensure services meet user needs and comply with GDS standards.

Essential Skills & Experience

• Proven experience as a User Researcher within GDS or UK public sector projects
• Strong knowledge of the GDS Service Standard and service assessments
• Experience running usability testing, interviews, surveys, and workshops
• Ability to communicate insights clearly to varied audiences
• Experience working in agile, multidisciplinary teams

Responsibilities:

• Plan and conduct user research across the service life cycle (discovery, Alpha, beta, live)
• Use a range of qualitative and quantitative research methods
• Translate research findings into clear, actionable insights
• Collaborate with designers, product managers, developers, and stakeholders
• Ensure research aligns with GDS Service Standard and best practice
• Support teams in making evidence-based, user-centred decisions

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.