User Researcher

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: User Researcher
Location: Telford - 2 days on site
Duration: 6 months contract
Pay Rate: £402 per day all inc. (PAYE through FCSA Umbrella)

Job Description:

Experienced User Researcher needed on One Login to support ALL phases of One Login work.

Key Responsibilities:

• Data analysis - Work with Performance Analysts (Client) to interpret performance data from various data sources (eg digital journey, support channels).
• Research design & experimentation - Design and run A/B tests and controlled experiments to evaluate service changes, in collaboration with the HMRC Experimentation team. Develop hypotheses, define success metrics, and ensure statistical validity.
• Qualitative integration & triangulation - Build processes for integrating qualitative insights with quantitative findings. Champion triangulation to ensure robust, multi-source evidence for decision-making.
• Reporting & communication - Produce concise weekly outputs and dashboards for senior stakeholders. Translate complex data into clear, actionable insights for non-technical audiences.
• Governance & best practice - Ensure compliance with GDS (Government Digital Service) standards and ethical research practices. Advocate for evidence-based decision-making across teams and departments.

Essential skills & experience -

• Proven experience in quantitative research within a user-centred design or public sector context.
• Experience working with Performance Analysts. Experience working on a service who operates on a national level and at scale.
• Ability to design and implement A/B experiments and interpret results confidently.
• Familiarity with qualitative research methods and integrating them into quantitative frameworks.
• Excellent communication skills with the ability to produce clear, concise outputs for senior stakeholders.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.