User Researcher

User Researcher - Government (Remote - 2 Days On-Site)

Rate: £350 - £400 per day (Inside IR35)
Location: Mostly Remote, with visits to Telford twice a month
Duration: 6 months
Clearance Required: BPSS

We are looking for a User Researcher to support all phases of work for a Government Digital Service (GDS) project. This is an exciting opportunity to contribute to a major government digital service and work alongside a dynamic team, while influencing key decisions with robust data insights.

Key Responsibilities:

• Data Analysis: Collaborate with Performance Analysts to interpret performance data from digital journeys, support channels, and other sources.

• Research Design & Experimentation: Design and conduct A/B tests and controlled experiments to evaluate service changes, ensuring statistical validity and actionable results.

• Qualitative Integration & Triangulation: Integrate qualitative insights with quantitative findings to ensure multi-source evidence for decision-making.

• Reporting & Communication: Produce concise weekly reports and dashboards for senior stakeholders, translating complex data into clear, actionable insights.

• Governance & Best Practices: Ensure compliance with Government Digital Service (GDS) standards and ethical research practices while advocating for evidence-based decision-making.

Essential Skills & Experience:

• Proven experience in quantitative research in a user-centred design or public sector context.

• Experience working with Performance Analysts and national-scale services.

• Skilled in designing and implementing A/B experiments and interpreting results.

• Familiarity with qualitative research methods and integrating them into a quantitative framework.

• Strong communication skills with the ability to present complex data in a clear, concise manner for senior stakeholders.

If you have the experience and passion to work on high-impact public sector projects, apply now!